“ We value our personal relationships with Expect and have built a strong team spirit between the two companies. We see the mutual benefits of this relationship and with the new contract in place, we have no doubt that it will endure for many more years. ”
We are a fast growing, ambitious and forward-thinking brand who need a logistics partner with similar attributes. Boost have been in double digit growth for our entire 17-year history and Expect Distribution have always been able to match our aspirations and have played a key part in our continued success. They are also a great cultural fit with Boost and share many similar values.
Customer service from Expect is second to none and this is reflected in the performance provided to our own customers, where Boost OTIF levels are consistently above industry average. We have also worked very well together on several process improvement and cost control projects, which have allowed us to grow our volume whilst also improving our cost structure. A great example of this is the high vehicle utilisation scores, achieved by working with us and our customers to route deliveries in the most efficient way.
Expect also provide enormous support when it comes to storage and warehousing. They have an excellent team of conscientious warehouse operatives who are our first line of defence against product quality issues. Recently we have signed a new 5-year agreement with Expect moving into a much larger, state of the art warehouse in 2019. This is yet another example of the long-term relationship and continued growth both companies are seeing.
Expect have added to their management structure to ensure that we have the right level of support; not only on the day to day, but also for any escalations or input on continuous improvement projects. Indeed, as a logistics partner, they are often anticipating issues before they arise and offering solutions, which is a great testament to their strong focus on customer service.
The membership of Palletline is crucial to us, because it allows us to supply wholesalers in every corner of the UK. Our mantra at Boost is We Love Local and we are exclusive to independent shops, so the pallet network ensures retailers throughout the country have access to Boost. As well as access to Palletline, the ability of Expect to easily and reliably spot hire additional vehicles at busy periods is also a great asset. Their understanding of our business is key to their ability to ensure we have the right equipment at the right time and at the right cost.
We value our personal relationships with Expect and have built a strong team spirit between the two companies. We see the mutual benefits of this relationship and with the new contract in place, we have no doubt that it will endure for many more years.