Real People – Personal Touch


At Expect, with family ethics promoted throughout the business, customer care is paramount. We strive for client satisfaction and in turn we benefit from customer retention. Our personal approach is what makes us stand out from our competitors.

Our key features and benefits are:


    Every client has an allocated Account Manager.


    Monthly KPI report produced and analysed to further improve performance.


    Service Excellence Manager to oversee our team and attend regular customer review meetings.


    Less chasing from delivery points to our customers with:


      Portal access for delivery points to check on status, location, ETA and POD


      ETA’s sent via SMS to delivery point


      Full tracking sent via email to delivery point


    98% OTIF Performance across our customer base in 2023.


    Real time call reporting in Customer Care for quick response.


    Call recording for training and compliance purposes.

Give our team a call now to find out more 01274 378 220
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