Customer Care Assistant Supervisor
We are currently looking for a Customer Care Assistant Supervisor.
Main duties of the role will include
Providing excellent customer service to our customers
Ensure that we maximise financial performance of the business
The role will involve liaising with other departments to ensure that all customer/depot queries are dealt with efficiently and in a professional manner.
You will be required to maintain up to date and accurate records of customer /depot discussions and correspondence and review performance and spend of customers putting actions in place to increase and improve.
Assist the Customer relationship manager in manging and developing relationships with customers
Assist in the management of the customer care team
Suitable candidates will have
Previous Customer Care and Account Management experience
Excellent communication skills and Time Management.
A good attention to detail with a high level of accuracy and IT skills.
Ability to work on their own initiative as well as part of a team
Previous supervisory experience would be desirable.
In addition relevant Transport experience would be advantageous.
5 GCSE’s at C and above to include English and maths
Hours – Monday to Friday, Hours 42.5 per week 9.00am to 6.00pm.
If you would like to apply for this role, please complete our Application Form