At Expect Distribution, with family ethics promoted throughout the business, customer care is paramount in helping us achieve client satisfaction and customer retention.
We drive a culture of exceptional customer care directly from board level and our greatest asset is our workforce who consistently deliver the personal approach lacking in many of our competitors.
Key features of our service are:
- Key contact provided within customer care for every client
- Monthly KPI report produced to summarise and enhance performance
- Strategic Account Manager and Customer Relationship Managers police performance and arrange face to face review meetings
- Online customer portal providing end to end tracking and real time POD visibility
- 98.8% OTIF performance over our customer base in 2016
- Real time call reporting in our customer care department for quick response
- Call recording for training purposes with compliance evaluation
From our drivers and warehouse operatives through to office staff and Directors of Expect Distribution you will find people who genuinely care, forming genuine long lasting relationships within a solid infrastructure, which translates in us providing the best levels of customer care within our industry.