Julian Charles

As a fast growing business with a huge focus on growth it was important to us to find an expert partner that could take care of all of our store delivery and warehousing requirements, to give us the time to focus on our business objectives and meet the ever growing customer demand.

I was really impressed by Expect when we were going through the process of creating the 5 year contract. Their solutions based approach meant that their service offerings were specific to our business and nothing seemed out of the question or too much for them.

Due to an increased demand in our e-commerce sector during 2020, it was extremely important that our partner could handle the high volume of pick and pack orders and Expect definitely delivered.

We have increased our E-commerce business two fold throughout 2020, yet our costs have reduced significantly vs our previous warehouse and distribution costs. Which is in itself a testament to the team at Expect, and is a truly amazing achievement.

The team are forward thinking, focussed on cost savings and offer solutions to any potential issue, providing excellent customer service on all levels.

Since the start of our 5 year contract the team at Expect have gone above and beyond to cater for our varied needs, and those of our customers.

Throughout these periods of uncertainty Expect have set the standard high when it comes to protecting those on the front line during the pandemic, whilst still delivering a first class service.

The team communicate with us regularly and are not afraid to come to us with ideas to benefit both parties, giving us the freedom to focus on the business, and not having to worry about the warehousing and transport operation.

 This isn’t just a contract but a partnership.